People hear or read the phrase “outsource” and panic. They think about a Nigerian Prince waiting to take their money without turning in any work… or worse, sending back a virus. The truth is, it is a global landscape as far as administrative work is considered in today’s culture. Outsourcing is a win-win situation for you and the person you hire.
I don’t believe in handing over the keys to your business to just anyone. You can’t be to lax when it comes to hiring outsourced or virtual help. There should be a vetting process. This said, if you invest your time to properly train a virtual assistant or customer service rep, you will truly get an ROI for the money you pay him or her.
You can’t automate all your business. If you’re spending more time trying to automate your business vs. run in, you will fail. You have to be present to a point. Outsourcing customer service tasks, like live chat on your website or data entry, are perfectly fine. Outsourcing pitching your business to potential customers or the actual service behind your brand… that’s iffy. Handing over all your tasks to automated programs, virtual assistants, and/or customer service reps who have been outsourced- well, that’s a recipe for disaster.
When you work with me, I help you understand what tasks can and should be outsourced and what items of business need your personal touch and involvement.
Until next time,
Velma Trayham
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