Do you talk at your customers? Do you talk at your vendors?
The majority of challenges within the workforce or business industries result
directly from poor communication skills. As a publicist, I have to deal with
communication issues day in and day out.
How do you talk with your customers and vendors and not at
them? The answers are pretty simple.
You have to start with identifying your pitfalls. Do you use
the same words over and over again? Do you use words that aren’t words but
simply poor grammar that distracts the other person? Do you language that is
foul, slang or too quick to comprehend? All of these factors can put you at
risk for talking at customers and not with them.
The key to talking with customers and vendors is primarily
listening. When you do speak, your tone should reflect what you are trying to
convey. Speak politely or with interest. Use professional jargon and proper
words. Speak using a calm and
easy-to-understand pace.
Communication is hard and mostly unsaid. However, it is not
only what we say but how we say it that does matter when words come into play.
Until tomorrow,
Coco the CEO
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